SOLGARI
The Microsoft Teams and Dynamics 365 AI Contact Centre Solution
The all-channel Cloud Contact Center solution with powerful Customer Service, Sales and Marketing functionality.
Imagine significantly improving customer satisfaction and employee engagement in just days!
Solgari intelligently connects customers to the people and the help they need fast.
Powered by Microsoft AI, integrated within Teams & Dynamics 365 and deployed from Azure in minutes.
Full Description
- Communicate through any preferred communication channel, whether that’s Voice, SMS, or a Social channel.
- Advanced self-service options powered by Microsoft Azure Open AI services ensure customers can be authenticated and find answers to the most common issues quickly.
- Intelligent Skills-based routing ensures that customers are connected to the right people within the organisation to help resolve their issue on the first call.
- AI powered Copilots can summarise the user’s query and provide access to the company’s knowledge base to quickly find the right answers.
- Supervisors coordinate the entire experience: monitoring and mentoring Agents mid-call provided with real-time analytics and reports and powerful management tools for easy queue or group adjustments.
- Business Leaders are protected by automatically complying with the financial services industry regulations and can unlock the full potential of their investments in their Microsoft estate.
USP
- Choice of all channels – voice, video, SMS, WhatsApp, and social media
- AI-enabled self-service
- Full function contact centre
- Intelligent skills-based routing
- Industry compliance
- Real-time reporting
- Clear calling and number provisioning
- Single-click voice & video transfer
Keywords
AI Contact Center
Communications
Cloud Telephony
Customer Service
Copilot
Solution demo
Screenshots
Specifications
Countries
Czech Republic
Denmark
The Netherlands
The United Kingdom
Finland
France
Germany
Hungary
Iceland
Italy
Norway
Poland
Portugal
Spain
Sweden
Languages
Czech
Danish
Dutch
English
Finnish
French
German
Czech
Hungarian
Islandic
Italian
Industry
All (Horizontal)
Products
D365 Family
Power Platform
Retail price range €
! Based on average customer
From 115.10 € per user / month
Implementation time
! Based on average customer
- 1 hour
Complexity
Easy
(No training required)
Fair
(Follow online training)
Complex
(Extensive training course required)
You can buy this solution directly with your Companial account. If you don’t have the account become a member.