All-Channel Communications

Delivering on all communication requirements: customer care, sales, marketing, surveys & automation.

Handles all channels, both live agent and automated, and store and view those conversations in one, secure and compliant environment. We have specific proven business accelerator solutions for Healthcare, Manufacturing, Financial Services, Retail, Non-Profit and Government.

Full Description

Our clients can handle all channels, enabling a wide range of use cases for industry, including:

Retail, Utilities & Non-Profit: Handle all-channel client care and sales, create, send out and collate automated voice and SMS customer surveys, all directly integrated with CRM or via standalone webphone through the browser
Manufacturing: Automated product orders and fulfilment updates using SMS, voice, or third-party channels
Healthcare & Government: Public healthcare contact tracing using SMS, automated voice, or third-party channels, updating CRM in real time
Financial Services: Automated product communications with compliant recording and archiving of all conversations across all channels
Real Estate, Media and Communications, Recruitment and many more.

Solgari’s All-Channel Communications solution is fast and easy to implement, with clear documentation and an expert global support team on hand. Clients grow and scale quickly by adding users and services to this integrated cloud software solution with no need for hardware or software, delivered globally with our local carrier and SMS capability.

USP

Unrivalled blend of communication channels for inbound and outbound Customer Service, Sales and Marketing
High speed to value – Solgari’s 100% cloud-native approach ensures that customers can go live on the service in days
Tier 1 – Solgari is a licensed carrier with exceptional call quality and the ability to port and provide numbers globally
Fully configurable – Solgari can meet any customers’ specific requests in terms of desired channels, automation needs, or CRM integration
Scalable – Solgari’s solution can accommodate user numbers from 10 to 1,000, at the most cost effective rates, with no drop in conversation quality

Keywords

Contact Center

Communications

Omni-channel

Customer Service

Automation

Screenshots

Solution demo

Links

Solution website
AppSource listing

Specifications

Countries

Czech Republic

Denmark

The Netherlands

The United Kingdom

Finland

France

Germany

Hungary

Iceland

Italy

Norway

Poland

Portugal

Spain

Sweden

Languages

Czech

Danish

Dutch

English

Finnish

French

German

Czech

Hungarian

Islandic

Italian

Industry

All (Horizontal)

Products

D365 Family

Power Platform

Retail price range €

! Based on average customer

From 106€

To 185€

Implementation time