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Companial SofTalk

Customer Retention: what are the biggest challenges in the Dynamics ecosystem, how to overcome them?

2023

Listen up to find out, how Companial can help in difficult situations and why `now` is the right time to react?

Ronald Hoek, Senior Cross Regional Engagement Manager for Hosting services and Germantas Gaurilčikas, Regional Lead in CEE are exploring the customer retention topic. 

Main topics

  • What are some key indicators that a business might be losing customers to their competitors?
  • How can businesses differentiate themselves to retain their customers effectively?
  • What are some potential pitfalls or mistakes that businesses should avoid when trying to retain customers?
Companial SofTalk
Companial SofTalk

Companial SofTalk is a gateway to the world of technology and software insights. Through engaging podcast episodes, SofTalk provides a platform for in-depth discussions on a wide range of topics, with a special emphasis on the Microsoft Dynamics 365 ecosystem.

Each episode of SofTalk dives into the latest advancements, trends, and challenges within the technology and software industry. Listeners will gain valuable insights from industry experts, thought leaders, and practitioners who share their expertise and experiences, providing a comprehensive understanding of the ever-evolving tech lands

Customer Retention: what are the biggest challenges in the Dynamics ecosystem, how to overcome them?
byCompanial

Ronald Hoek, Senior Cross Regional Engagement Manager for Hosting services and Germantas Gaurilčikas, Regional Lead in CEE are exploring the customer retention topic. Listen up to find out, how Companial can help in difficult situations and why `now` is the right time to react?

Main topics:

  • What are some key indicators that a business might be losing customers to their competitors?
  • How can businesses differentiate themselves to retain their customers effectively?
  • What are some potential pitfalls or mistakes that businesses should avoid when trying to retain customers?

Presenters

Germantas Gaurilcikas, Regional Lead in Central and East Europe (CEE)

A seasoned expert in all things Microsoft updates, navigating the constant stream with ease. Germantas has a strong track record in driving CEE partners within the Microsoft ecosystem and thus a deep understanding of not only Microsoft Incentives programs but also Dynamics Partners' priorities and challenges in our region.

Ronald Hoek, Cross Regional Engagement Manager (Hosting)

Ronald began his career in IT sales ten years ago. He joined the largest ERP system provider in the Netherlands and initiated a (Microsoft) CRM practice. Three years later, this CRM partner was acquired by an investment firm. Now, Ronald is assisting partners in enabling Companial's Hosting Service. Drawing on his experience in both the 'old' and 'new' worlds, Ronald is helping partners expand their businesses.

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