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The Anatomy of Managed Services

Improve managed services profitability within Microsoft ecosystem. Learn MSP business models, service types, delivery elements & checklist for success.

With Cloud customers’ expectations changing, incident-based support is no longer the preferred engagement model. Today, customers expect their service provider to deliver service at the pre-agreed level. As managed services within the Microsoft ecosystem deliver ~45% of profitability, now is the right time to develop or improve managed service offerings within your organization. 

In this session, we’ll show you how by exploring topics like:

  • Managed service provider business model
  • Types of managed services and value components
  • Managed service delivery elements
  • Pitfalls when starting out
  • A checklist to design, release and run a successful managed service practice

Presenter

Agnė Balkevičiūtė-Lajienė, Service Line Manager, Companial

Passionate business development executive, enabling growth and success with Dynamics 365. 20+ years of experience within Microsoft Dynamics 365 business development. Areas of expertise: business growth, offer development, subscription, digitalization, go-to-market.

Rimvydas Saulis, Cloud Business line manager, Companial

Rimvydas Saulis joined Companial (formerly known 1ClickFactory) in 2020, bringing nearly 20 years of experience in international business development, Partner channel management, and product management to the team. Over the past ten years, Saulis has led the Microsoft Partner sales, marketing, and business development teams in the Baltics, Central Asia, and South East Asia, while expanding the Cloud business footprint and achieving high Partner channel satisfaction. In his previous role as Product Manager, Saulis was at the roots of the extensive business expansion of Navision and Microsoft Dynamics. He was also one of the first Microsoft executives to focus on Cloud business development in the Baltics.

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