Solutions Marketplace

SOLGARI

All-Channel Communications

Delivering on all communication requirements: customer care, sales, marketing, surveys & automation.

With specific proven business accelerator solutions for Healthcare, Manufacturing, Financial Services, Retail, Non-Profit and Government. Our clients can handle all channels, both live agent and automated, and store and view those conversations in one, secure and compliant environment – enabling a wide range of use cases for industry.

Full Description

With specific proven business accelerator solutions for Healthcare, Manufacturing, Financial Services, Retail, Non-Profit and Government.

Our clients can handle all channels, both live agent and automated, and store and view those conversations in one, secure and compliant environment – enabling a wide range of use cases for industry, including:

  • Retail, Utilities & Non-Profit: Handle all-channel client care and sales, create, send out and collate automated voice and SMS customer surveys, all directly integrated with CRM or via standalone webphone through the browser
  • Manufacturing: Automated product orders and fulfilment updates using SMS, voice, or third-party channels
  • Healthcare & Government: Public healthcare contact tracing using SMS, automated voice, or third-party channels, updating CRM in real time
  • Financial Services: Automated product communications with compliant recording and archiving of all conversations across all channels
  • as well as Real Estate, Media and Communications, Recruitment and many more.

Solgari’s All-Channel Communications solution is fast and easy to implement, with clear documentation and an expert global support team on hand. Clients grow and scale quickly by adding users and services to this integrated cloud software solution with no need for hardware or software, delivered globally with our local carrier and SMS capability.

USP

Key features

  • Unrivalled blend of communication channels for inbound and outbound Customer Service, Sales and Marketing
  • High speed to value – Solgari’s 100% cloud-native approach ensures that customers can go live on the service in days
  • Tier 1 – Solgari is a licensed carrier with exceptional call quality and the ability to port and provide numbers globally
  • Fully configurable – Solgari can meet any customers’ specific requests in terms of desired channels, automation needs, or CRM integration
  • Scalable – Solgari’s solution can accommodate user numbers from 10 to 1,000, at the most cost effective rates, with no drop in conversation quality

Keywords

Contact Center

Communications

Omni-channel

Customer Service

Automation

Screenshots

Specifications

Countries

Chech Republic

Denmark

The Netherlands

The United Kingdom

Finland

France

Germany

Hungary

Iceland

Italy

Norway

Poland

Portugal

Spain

Sweden

Industry

Agriculture

All (Horizontal)

Distribution

Education

Financial Services

Government

Healthcare

Manufacturing

Professional Service

Retail

Product(s)

D365 Family

Power Platform

Retail price range €

  • 85 Euros per user per Month for all Channel communication optional add -on like social media( 6 euro per user/channel)
  • basic one-it’s usually 40 euro per user/month
  • set up fees 100 euros per user – one off

Implementation time

  • Set up of a standard configuration can be 1 hour
  • Local numbers can be applied immediately if available
  • Customer will need to sign off UAT which focuses on their local network configuration. The timing is covered in the on-boarding agreement with a set billing date.

Complexity

Fair

(Follow online training)