Solutions Marketplace

SOLGARI

The Microsoft Teams and Dynamics 365 AI Contact Centre Solution

The all-channel Cloud Contact Center solution with powerful Customer Service, Sales and Marketing functionality.

Imagine significantly improving customer satisfaction and employee engagement in just days! Solgari intelligently connects customers to the people and the help they need fast. Powered by Microsoft AI, integrated within Teams & Dynamics 365 and deployed from Azure in minutes.

Full Description

  • Communicate through any preferred communication channel, whether that’s Voice, SMS, or a Social channel.
  • Advanced self-service options powered by Microsoft Azure Open AI services ensure customers can be authenticated and find answers to the most common issues quickly.
  • Intelligent Skills-based routing ensures that customers are connected to the right people within the organisation to help resolve their issue on the first call.
  • AI powered Copilots can summarise the user’s query and provide access to the company’s knowledge base to quickly find the right answers.
  • Supervisors coordinate the entire experience: monitoring and mentoring Agents mid-call provided with real-time analytics and reports and powerful management tools for easy queue or group adjustments.
  • Business Leaders are protected by automatically complying with the financial services industry regulations and can unlock the full potential of their investments in their Microsoft estate.

USP

  • Choice of all channels – voice, video, SMS, WhatsApp, and social media
  • AI-enabled self-service
  • Full function contact centre
  • Intelligent skills-based routing
  • Industry compliance
  • Real-time reporting
  • Clear calling and number provisioning
  • Single-click voice & video transfer

Keywords

AI Contact Center

Communications

Cloud Telephony

Customer Service

Copilot

Screenshots

Solution demo

Specifications

Countries

Czech Republic

Denmark

The Netherlands

The United Kingdom

Finland

France

Germany

Hungary

Iceland

Italy

Norway

Poland

Portugal

Spain

Sweden

Languages

Czech

Danish

Dutch

English

Finnish

French

German

Czech

Hungarian

Islandic

Italian

Products

D365 Family

Power Platform

Retail price range €

! Based on average customer

From 115.10 € per user / month

Implementation time

! Based on average customer

  • 1 hour

Complexity

Easy

(No training required)

Fair

(Follow online training)

Complex

(Extensive training course required)

You can buy this solution directly with your Companial account. If you don’t have the account become a member