Empowered functionalities

Complaint Management

Description

With Complaint Management functionality users can:

  • Define the type (e.g., product quality, billing, shipping), status (e.g., open, solved, closed), and priority level for each complaint or non-conformity
  • Set different status steps per complaint type
  • Add comments, link documents, and assign tasks to employees
  • Contain all the information about the complaint in the complaint card
  • Track all interactions with the complaint contact

Functionality Demo

Specifications

Screenshots

Included in Empowered Business Central for

Wholesale and Distribution

Retail

Professional Services

Prerequisites

Companial Membership

Countries

Austria

Belgium

Canada

Denmark

Finland

France

Germany

Ireland

Italy

Netherlands

Norway

Spain

Sweden

Switzerland

United Kingdom

Bulgaria

Cyprus

Croatia

Czechia

Estonia

Greece

Hungary

Latvia

Lithuania

Malta

Poland

Romania

Slovakia

Slovenia

Languages

English

German

Spanish

Italian

You can order Empowered Business Central directly from Companial Marketplace. If you are not a member yet, inquire here.

More functionalities: