Companial at Directions EMEA 2024

Podcast |

Companial Talkie

Licensing for Dynamics 365 Copilots for Sales and Customer Service

2024

Get clarity on the licensing of Dynamics 365 Copilots for Sales and Customer Service.

Microsoft has almost 30 copilots on offer, which are constantly evolving and changing. Chris and Ursula are talking about what the situation is regarding Copilots in Dynamics 365 Customer Engagement applications, what requirements are needed and what additional license costs will be incurred.

Questions answered in this Talkie:

  • What do partners need to know to understand Copilots in Microsoft terms
  • Is it Copilot for Sales or Sales Copilot
  • How are Copilot for Sales and Copilot for Customer Service licensed
Companial Talkie
Companial Talkie

We know that it can be challenging to keep track of everything, including the market, the Dynamics Partner network, and news coming from Microsoft. That‘s why we are launching the Companial Talkie short episodes to share expert insights on discussion-worthy Microsoft Dynamics 365 and Power Platform topics to make it easier for you to stay the best-informed Partner possible.

Licensing for Dynamics 365 Copilots for Sales and Customer Service
byCompanial

Microsoft has almost 30 copilots on offer, which are constantly evolving and changing. Now there is clarity on
the licensing of Dynamics 365 Copilots for Sales and Customer Service. 

Chris and Ursula are talking about what the situation is regarding Copilots in Dynamics 365 Customer Engagement applications, what requirements are needed and what additional license costs will be incurred.

 

Questions answered in this Talkie:

  • What do partners need to know to understand Copilots in Microsoft terms?
  • Is it Copilot for Sales or Sales Copilot?
  • How are Copilot for Sales and Copilot for Customer Service licensed?

Presenters

Ursula Koller, Corporate Marketing Lead

Ursula Koller has been Corporate Marketing Lead at Companial (previously QBS Group) since 2020. Her experience in marketing with well-known companies in the IT industry (A-Brands), such as Oracle, SAP, IBM, and Microsoft, includes a strong focus on the B2B partner business. As a result, she has extensive expertise in the field of business software.

Chris Parkes, Business Development Manager for D365 CRM & Power Platform

Whilst we all know that the C in CRM (or CE) stands for Customer, for many partners in our community and for us, our first association would usually be linked to Chris. Whether you meet Chris at an (online) event, attend one of his webinars or listen to his latest podcast episode, he is all about Dynamics 365 and its inseparable link with the Power Platform. Apart from this ambassador role, his true passion is helping translate a vision into simplified actions that partners can take to enable them to succeed and grow.

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